Reaching us is simple: message us through the chat on joincrossing.com or in your account. One channel, no phone trees.
What to use chat for
Account and order questions: shipping, billing, tracking, managing your subscription
Medical questions: side effects, dose questions, or anything about your treatment. These are routed to a licensed provider for review and response.
If you're already in a chat thread with us, just reply there. No need to start a new conversation.
What to include
The more specific you are, the faster we can help. Useful details:
The email on your account
Your question in one or two sentences
For medical questions: what you're experiencing, when it started, and your current dose
Response times
We respond as quickly as we can. Provider responses to medical questions can take a bit longer than general support questions, since a licensed provider reviews them personally.
Emergencies
Chat is not for emergencies. If you have trouble breathing, chest pain, shortness of breath, or signs of a serious allergic reaction (swelling of the face, lips, or throat), call 911 or get immediate medical care. Do not wait for a chat response.