Your medication is made by BPI Labs, an FDA-registered 503B facility, and shipped by The Pharmacy Hub, our licensed dispensing pharmacy. Here is what to expect when the box arrives.
What's in the box
Your shipment contains the tirzepatide vials that cover your prescribed supply. Receiving more than one vial is normal. The pharmacy fills your order with whatever vial combination covers your total prescribed amount, so the count can vary by dose and plan.
Reading your vial label
Your tirzepatide is compounded with vitamin B6, so the label shows two ingredients. This is correct, not a mix-up:
Tirzepatide line: total amount and concentration (for example, mg per mL). This is the only line you use for dosing.
Vitamin B6 line: listed separately. It does not affect your dose calculation.
If the concentration ever changes between shipments, your dose in milligrams stays the same, but the number of units you draw will change. Always follow your current dosing instructions, including when you move up on an increasing-dose plan.
The solution should look clear to slightly yellow.
If it arrives warm
Shipments travel with cold packaging, and the cold packs may be thawed on arrival. That is expected. Tirzepatide stays stable at room temperature for up to 60 days, so brief transit without cold does not hurt it. Refrigerate it as soon as it arrives.
Contact us before using it if: the vial is cloudy or has particles, the package shows extreme heat damage (warped, leaking), or you see ice crystals in the medication. We will confirm whether it is safe or arrange a replacement.